Support

We're a small team and we read every message.

Need a hand with Palora? Email us at jl@joseluissaorin.com — please include your device model and iOS version so we can help faster. We typically reply within 1–2 business days.

Common questions

How do I get my colour analysis?

Open Palora, take a few selfies in natural light, and follow the guided steps. Your colour season and starter palette are free.

What's included in Premium?

Your full 12-colour palette, detailed undertone, face & feature analysis, garment-match scan, the AI stylist, hair/makeup/outfit guidance, and daily glow tracking.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. Go to Settings → tap your name → Subscriptions → Palora to change or cancel. Cancel at least 24 hours before renewal to avoid the next charge.

How do I restore a purchase?

On a new device or after reinstalling, open Palora's paywall and tap Restore, signed in with the same Apple ID you purchased with.

How do I request a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

Is my data private?

Yes — your photos are processed only to create your analysis and are never stored on our servers or used to train models. See the Privacy Policy.

How do I delete my data?

Your results live on your device. Delete them in-app or uninstall Palora to remove them. For anything else, email us.

Still stuck?

Write to jl@joseluissaorin.com and we'll sort it out.